job description
Job Role: Operations Manager - Skills Location: Brighton (Office-based)
Salary: £30,000 - £34,000
Contract: Full-time, Permanent
Role Overview We are seeking an experienced and proactive
Operations Manager (Office Manager) to oversee the day-to-day running of an independent training provider delivering Functional Skills and vocational courses. You will manage a team of
12 office staff and tutors, ensuring smooth operations, effective communication, and high-quality delivery across all areas of the organisation. The ideal candidate will bring strong leadership capability, confident decision-making, and the ability to maintain excellent operational standards while meeting KPIs and organisational targets. Knowledge of the
Further Education (FE) sector would be highly advantageous.
Key Responsibilities - Lead, manage, and support a team of office staff and tutors.
- Oversee day-to-day operations, ensuring efficient workflow and service delivery.
- Conduct regular team meetings, 1:1s, and performance reviews.
- Monitor and report on KPIs, identifying areas for improvement.
- Support staff to meet individual and organisational targets.
- Ensure operational processes and quality standards are consistently followed.
- Maintain awareness of contracts, funding requirements, and compliance expectations.
- Collaborate with senior management to support organisational growth and development.
- Contribute to process improvements and implement best-practice operational systems.
- Support with recruitment, onboarding, and training of new staff.
Essential Criteria - Experience in an Operations Manager or Office Manager position.
- Demonstrable experience leading and motivating teams.
- Strong organisational and communication skills.
- Ability to manage performance, targets, and KPIs effectively.
- Confident decision-maker with strong problem solving skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Strong administrative and IT skills.
Desirable Criteria - Knowledge or experience within the Further Education (FE) sector.
- Experience working within a training provider environment.
- Understanding of funded programmes, compliance, and contract requirements.
How to Apply For more information or to apply, please contact:
Robert Rowe - (phone number removed) (url removed)
